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WEBSITE & SOFTWARE MAINTENANCE

Software Maintenance, Hosting & Support

Software that isn’t maintained degrades — plugins go out of date, certificates expire, backups quietly stop running, and nobody notices until something breaks. We keep systems running: hosting, updates, monitoring, automated offsite backups and a WhatsApp number that answers at any hour.

🛡️Tested Core & Plugin Updates
💾Automated Offsite Daily Backups
⏱️24/7 Real-Time Uptime Monitoring
⚡Fast Response & Dedicated Hours
PROACTIVE MAINTENANCE CAPABILITIES

What you get without paying extra

We prevent crashes, patch exploits, optimize speed, and fix bugs before problems impact your users.

  • One year of VPS hosting — on servers we manage and monitor.
  • One year of domain registration — in your name, not ours.
  • Thirty days of support — bug fixes, questions and adjustments after delivery.
  • Staff training — for the people who will actually use the system daily.

01

Core & plugin updates

Carefully tested updates for WordPress, frameworks, and dependencies in staging before touching your live site.

02

Automated offsite backups

Daily database and file backups stored securely off-server, tested regularly to verify they actually restore cleanly.

03

24/7 uptime monitoring

Automated synthetic pings every minute to detect downtime immediately, with direct technical intervention before customers notice.

04

Security scans & malware removal

Continuous firewall oversight, file integrity monitoring, brute-force protection, and emergency disinfection if attacked.

05

Database & speed optimization

Cleaning overhead, optimizing queries, clearing transient bloat, and keeping server response times fast.

06

Dedicated developer hours

Monthly allocated hours for small content tweaks, layout adjustments, bug fixes, or new feature additions.

DISASTER RECOVERY REALITY

HestiaBackup — the tool we built for ourselves

Most businesses running a VPS have no working offsite backup and only discover this the day they need one. We built HestiaBackup for our own servers: one click, and it saves your database and your directory files separately to offsite storage, automatically, on schedule. It runs across our own production servers. Setup on yours is $100 including installation and configuration.

Most companies discover their backup system failed at the exact moment their server crashes or gets hit with ransomware. We don’t just set up automated scripts; we perform scheduled trial restores in isolated sandbox environments to prove the data is 100% complete and fully operational.

“Most companies discover their backup system failed at the exact moment their server crashes or gets hit with ransomware. We don’t just set up automated scripts; we perform scheduled trial restores in isolated sandbox environments to prove the data is 100% complete and fully operational.”

Scheduled Trial Restores

Isolated staging test-boots to verify database schemas, uploads, and transactional integrity.

Immutable Offsite Storage

Backups pushed to write-protected secondary cloud storage to insulate against server-level ransomware.

Rapid Recovery RTO/RPO

Documented disaster recovery runbooks designed to restore normal operations with minimal downtime.

PREDICTABLE MONTHLY SUPPORT

After the first thirty days

  • Hosting and monitoring — Server management, uptime monitoring, SSL renewal, security patching.
  • Automated offsite backups — Database and files backed up separately and stored off the server, checked regularly. Not a setting someone enabled once and forgot.
  • Updates and fixes — Software updates, bug fixes and small changes as your business changes.
  • Priority support — WhatsApp support with someone who knows your system, at any hour. Our team covers between them so a message doesn’t sit until morning.
Today’s priceOn request

Prices depend on scope. Current starting prices are on our price list, and we confirm today’s figure on WhatsApp. Custom enterprise web applications, e-commerce stores, and high-traffic portals are priced based on server complexity and support SLA.

MAINTENANCE & SLA ANSWERS

Frequently Asked Questions

Clear answers on third-party site handovers, weekend outages, developer hours, hacked sites, and response times.

Do I have to buy a maintenance plan?
No. Thirty days of support are included with every build and after that it’s optional. But software left entirely unmaintained will eventually break, and the repair usually costs more than the maintenance would have.
What does maintenance actually cover?
Hosting and server management, software and security updates, SSL renewal, uptime monitoring, automated backups with verification, bug fixes, and small changes. Larger new features are quoted separately.
Can you maintain software another company built?
Usually yes. We’d need access and a look at the code first. If it’s in a state where maintaining it costs more than replacing it, we’ll tell you.
What happens after my free hosting year ends?
You can renew with us, or move to another provider. The domain is in your name, so it’s genuinely your decision. We’ll help with the move either way.
Do you only maintain websites you built?
No. We take over maintenance for websites, Laravel apps, and systems built by third parties or vanished developers after conducting an initial technical audit.
What happens if our site goes down over the weekend?
Our automated monitoring alerts our on-call team within 60 seconds of downtime. For maintenance plan clients, priority triage begins immediately.
Can unused monthly developer hours roll over?
Unused hours typically do not roll over to keep support capacity predictable, but they can be utilized for pre-scheduled quarterly site reviews and SEO hygiene checks.
What do we do if we get hacked?
If you are on an active maintenance tier, malware cleanup and restoration from a verified clean offsite backup are covered under your agreement.
How quickly do you respond to regular support requests?
Typical response time for standard queries via WhatsApp or ticketing is under 2 business hours, with emergency downtime issues handled immediately.

Tell us what you’re trying to fix

Message us on WhatsApp and describe the problem in your own words. You’ll get a straight answer about whether software helps, what it would cost, and how long it takes.