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JahaSoft logoJahaSoftSoftware built in Quetta
Last updated:
  • SECP Registered CUIN: 0144811
  • FBR Compliant Registered NTN / STRN
  • UK Companies House 14653641
  • State of Texas Charter #805748653
  • Global Delivery UNGM Vendor Active
CLEAR ANSWERS & PRICING TRANSPARENCY

Frequently Asked Questions

The questions we're asked most, answered directly. If yours isn't here, message us on WhatsApp — we'll answer it and add it.
Terms
Strict 50/50 Milestones
Warranty
30 Days Free Post-Launch
Ownership
Full Source Code & DB
SLA
24/7 Critical System Support
Transparent Pricing Offline-First Tech 50/50 Payment Terms Post-Launch Warranty

1. Pricing, Contracts & Payment Terms

Milestone-based billing, zero surprise retainer fees, and formal tax documentation.

Where is JahaSoft based?

Head office at Satellite Town Block 3, opposite Aims Islamic School, Quetta, with a development team in Multan.

Is JahaSoft a registered company?

Yes, in three countries. SECP CUIN 0144811 in Pakistan, Companies House 14653641 in the UK, and Texas File 805748653 in the US. We're also registered on UNGM as a UN supplier. All verifiable.

How long have you been operating?

Since January 2020.

Do you work outside Pakistan?

Yes. Our towing platform runs in Canada, and we've delivered for UK and US clients.

How much does software cost?

Prices depend on scope. Current starting prices are on our price list, and we confirm today's figure on WhatsApp. Full ranges are on our pricing page.

How do payments work?

50% to start, 50% on delivery. No retainers or hidden stages.

Is there a monthly fee?

Not on our desktop products — they're a one-time licence per installation. Hosting, maintenance and managed SEO are monthly if you want them.

What's included free?

On offline-first builds: a year of VPS hosting, a year of domain registration in your name, thirty days of support and bug fixes, and staff training.

What does offline-first mean?

Your data is stored on your own machine, so the software keeps working when the internet or power goes out. When the connection returns, everything syncs automatically.

Is the software available in Urdu?

Yes — English, Urdu, Pashto and Balochi. We haven't found another software house in Pakistan offering Pashto and Balochi interfaces.

Can I try before buying?

Yes. Desktop products come with a seven-day trial installed on your own hardware, running your own data. No card, no commitment — if it isn't right the licence simply expires.

Who owns the software you build?

You do. It's built for your business, installed on your machines or server, and the data is yours.

Is it FBR-compliant?

Our systems produce FBR-compliant invoices and can connect to FBR's digital invoicing system. We also integrate software we didn't build.

How long does a project take?

A business website is two to three weeks. A POS or billing system is two to six weeks — we delivered a full pharmacy system in eleven days. Custom ERP or multi-platform apps run two to four months.

What does "open 24/7" actually mean?

Our WhatsApp is monitored around the clock; the team covers between them. A message at 2am doesn't sit until morning.

Can you maintain software someone else built?

Often, yes — particularly for FBR integration. We'd look at it first and tell you honestly whether it's worth fixing or worth replacing.

What if I don't know what I need?

That's the usual starting point. Describe what's going wrong and we'll tell you whether software fixes it — including if the answer is no.

How does JahaSoft structure project billing and payment terms?

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We operate on a strict 50% start and 50% upon successful deployment and testing milestone schedule. We never bill surprise recurring retainers without prior mutual scope agreement.

Billing Guarantee: You only disburse the final 50% payment once your staff is trained, all core user flows are tested, and production staging passes your acceptance criteria.

Do you provide formal tax invoices and company receipts?

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Yes. JahaSoft Technologies is registered with SECP (CUIN: 0144811), FBR NTN, and Balochistan Revenue Authority. We provide formal tax compliant receipts in PKR, GBP, and USD.

Corporate Tax Compliance: Invoices include verified NTN and sales tax registration details suitable for corporate tax filing, audit documentation, and input tax credit claims.

Can I get a refund?

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On custom projects, yes, if you cancel within 48 hours of paying the advance. After that the advance isn't refundable, because work has begun. Desktop software has a free seven-day trial instead of refunds, and Meta ad budgets aren't refundable because they're paid to Meta. The full details are in our Refund Policy.

Where is my data stored, and can your team see it?

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With our offline-first systems, your data stays on your own computers. Hosted systems run on servers in the United States that we manage. Our team doesn't have access to your login credentials, and if a server we manage has a problem, we tell you directly. More on our Data Protection page.

2. Offline-First Architecture & Hardware

Continuous counter operations without internet dependency and seamless hardware integration.

Will our billing and POS continue working when the internet or power cuts out?

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Absolutely. Our offline-first systems (like JSERP) store all transactions locally on your counter hardware. Billing and receipt printing never stall during internet outages. Once the connection returns, data syncs automatically to central servers.

Zero Counter Downtime: Cashiers continue issuing thermal receipts and barcode scanning locally even if fiber cables are severed or cellular data towers go offline.

What hardware do I need to run JahaSoft POS and desktop systems?

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Standard Windows PC/laptops, USB or Bluetooth barcode scanners, and thermal receipt printers (58mm or 80mm). We perform direct hardware compatibility testing on your premises.

Peripheral Support: Compatible with ESC/POS thermal printers (Epson, Xprinter, Rongta), electronic cash drawers, digital weighing scales, and wireless 1D/2D QR handheld scanners.

3. Delivery Timeline & Source Code Ownership

Agile development cycles, staging milestones, and complete intellectual property transfer.

How long does custom software development take?

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Standard retail and pharmacy POS systems are deployed in 7–14 days. Complex custom multi-branch platforms, mobile apps, and SaaS portals typically take 4–8 weeks with weekly staging demos.

Weekly Demo Cadence: You receive access to interactive staging environments and weekly progress builds so there are never surprises at launch.

Do we own our data and software after completion?

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Yes. You retain 100% full ownership of your customer databases, inventory records, and production deployments. We provide full database export access and zero proprietary lock-in.

Zero Vendor Lock-in: We deliver SQL dumps, database backups, and complete deployment documentation so your enterprise retains absolute autonomy.

4. Post-Launch Support & Warranty

Complimentary warranty window, cashier operational coaching, and responsive engineering support.

What support is included after the system goes live?

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Every custom software delivery includes 30 days of comprehensive post-launch support for bug fixes, cashier training, and operational adjustments free of charge.

Dedicated Hotline & On-site Assistance: During your first 30 days of live production, our senior support engineers remain on standby via WhatsApp and on-site visits in Quetta and Multan.

Have a question not listed here?

We believe in transparent engineering scopes and frank architectural conversations. Speak directly with our lead developers and solution architects before making any software decision.

  • SECP Registered CUIN: 0144811
  • FBR Compliant Registered NTN / STRN
  • UK Companies House 14653641
  • State of Texas Charter #805748653
  • Global Delivery UNGM Vendor Active
TRANSPARENT TERMS & RELIABLE CODE

Ready to Build Software That Just Works?

Get a clear, milestone-based quote within 24 hours. No hidden monthly retainers, no proprietary database locks, and free 30-day post-launch support.