Everything you enter into a system we build — sales, stock, patients, beneficiaries, accounts — belongs to you. We don’t use it for anything except running and supporting your system, and we hand it over whenever you ask.
Offline-first systems store your data on your own computers, in your premises. It keeps working without the internet, and the master copy stays with you.
Hosted systems, sync servers and websites run on VPS servers in the United States, which we manage, update and monitor.
If your organisation needs data kept in a particular country, tell us before the build and we’ll plan for it.
Our team members do not have access to client login credentials or to the credentials protecting your data. We work on a server only to maintain it — updates, monitoring, backups — or when you ask us for help with something specific.
Inside your system, you decide who sees what. Owner, manager, cashier and accountant roles each get their own permissions, and important actions are logged.
If a server we manage goes down, or a problem arises on the server side rather than on your end, we tell you directly on WhatsApp and by email, explain what happened and what we’re doing about it. The same applies to anything we find that could affect the safety of your data.
Backups are part of our maintenance plans. For servers outside our plans, our HestiaBackup service sets up automated off-site backups.
If you stop using our hosting, we give you a full export of your data and transfer your domain. Once you confirm the handover is complete, we delete your data from our servers on request.
We have built systems for NGOs and the Government of Balochistan and understand what due diligence involves. We’ll sign a confidentiality or non-disclosure agreement on request. For clients in the United Kingdom, JahaSoft Ltd can sign a data processing agreement.
Keep your passwords private, remove access for staff who leave, and protect the computers our offline-first software runs on. If you’re worried about anything, tell us and we’ll help.
info@jahasoft.pk · WhatsApp +92 315 8852311, open 24/7.
