| What you paid for | Refundable? |
|---|---|
| Custom project advance (50%) | Yes, in full, if you cancel within 48 hours of paying. Not after that. |
| Meta ad budget | No. It’s paid to Meta and has to be spent on your campaigns. |
| Meta service charge (PKR 1,500 per PKR 5,000) | No. |
| Desktop software licence, e.g. JSERP | No. Try it free for seven days before buying. |
| HestiaBackup setup | No, once installation is done. |
| Scripts bought on Codester | Codester’s refund policy applies. |
| Monthly plans: hosting, maintenance, SEO | Cancel any time from the next month. The current month isn’t refunded. |
| Domain registration and renewals | No. They’re paid to the registrar. |
Custom work starts with a 50% advance. If you change your mind, tell us within 48 hours of paying and we refund the advance in full. After 48 hours, the advance isn’t refundable, because by then we have planned your project, set aside the team and started on it. The remaining 50% is due on delivery.
If something we deliver doesn’t work as agreed, that’s not a refund question. We fix it, as set out in our Terms of Service.
When you pay for Meta advertising, the ad budget goes from our card to Meta to run your campaigns. Once it reaches Meta, it can’t be withdrawn, so ad budgets aren’t refundable, including any part not yet spent when a campaign is stopped. The unspent amount stays with your campaigns to be spent. The service charge of PKR 1,500 per PKR 5,000 of ad spend covers payment, processing and campaign management. It isn’t refundable either.
Our desktop products, including JSERP, come with a free seven-day trial on your own computer with your own data. That trial exists so you can be sure before you pay. Once a licence is bought and issued, it isn’t refundable.
The $100 HestiaBackup fee covers installation, configuration and verification of your first backup. Once that’s done, the fee isn’t refundable. If installation can’t be completed for a reason on our side, we refund it in full.
Scripts and products bought through Codester are sold and paid through Codester, so its own refund policy applies. If you have a problem with a script, contact us anyway and we’ll help you get it working.
Hosting, maintenance, managed SEO and other monthly plans can be cancelled at any time. Cancellation takes effect from the next billing month. The month already paid isn’t refunded. Managed SEO and content plans have a three-month minimum.
Send your invoice number to info@jahasoft.pk or WhatsApp +92 315 8852311 within the refund window. We confirm by WhatsApp or email and send the money back to the account it came from.
